FAQ

1. What does Redyglow.store specialize in?

Redyglow.store is a UK-based online store specializing in red light therapy mats designed to support relaxation, muscle recovery, and everyday wellness. Our products are carefully selected for quality, safety, and ease of use at home.

2. How does a red light therapy mat work?

Red light therapy mats use specific wavelengths of red and near-infrared light that are absorbed by the skin and underlying tissues. This light may help support circulation, relaxation, and post-activity recovery as part of a regular wellness routine.

Our products are intended for general wellness use and are not medical devices.

3. Who can use red light therapy mats?

Our mats are suitable for adults seeking to support:

  • Muscle relaxation and recovery

  • Stress relief and comfort

  • General wellness routines

If you are pregnant, have a medical condition, or are undergoing medical treatment, please consult a healthcare professional before use.

4. How often can I use a red light therapy mat?

Usage frequency depends on personal comfort and the specific product. Many users choose to use their mat 3–5 times per week. Always follow the usage instructions included with your product.

5. Are Redyglow therapy mats safe?

Yes. Our red light therapy mats are designed with safety in mind and comply with applicable UK and EU safety standards. They are non-invasive and suitable for home wellness use.

6. Are your products medically approved?

No. Redyglow.store products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.

7. Where do you ship?

We currently ship within the United Kingdom only. This ensures fast, reliable delivery and clear customer support for our UK customers.

8. Do you offer free shipping?

Yes. All orders qualify for free UK shipping, with no minimum purchase required.

9. How long does delivery take?

Delivery times within the UK are as follows:

  • Order Cut-off Time: 8:00 PM (UTC+01:00)

  • Processing Time: 1–2 business days (Monday to Friday)

  • Transit Time: 3–5 business days (Monday to Friday)

  • Estimated Total Delivery Time: 4–7 business days

Delivery times are estimates and may vary due to external factors.

10. Will I receive tracking information?

Yes. Once your order has been shipped, you will receive an email confirmation with a tracking number, allowing you to follow your delivery online.

11. What should I do if my delivery is delayed or missing?

If you experience any delivery issues such as delays, missing parcels, or damaged items, please contact our customer service team as soon as possible. We will work with our delivery partners to resolve the issue promptly.

12. What payment methods do you accept?

We accept secure online payments through trusted providers, including:

  • Credit & Debit Cards (Visa, Mastercard, Maestro)

  • Available digital wallets shown at checkout

All transactions are fully encrypted for your security.

13. What is your return policy?

If you are not satisfied with your purchase, you may request a return in line with our Return Policy. Products must be unused, in their original packaging, and returned within the specified return period. Please contact us before returning any items.

14. What if my red light therapy mat arrives damaged or faulty?

If your product arrives damaged or develops a fault, please contact us within 48 hours of delivery and provide photos or videos showing the issue. We will review your request and arrange a replacement or refund where appropriate.

15. Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or dispatched, changes may no longer be possible.

16. Do your products include a warranty?

Some products may include a manufacturer’s warranty. Warranty details, if applicable, are listed on the product page or available upon request.

17. How can I contact Redyglow.store?

You can reach our customer support team using the details below:

📍 Address:
4 Saint John's Road, Cudworth, Barnsley, S72 8BY, United Kingdom

📧 Email: contact@redyglow.store
📞 Phone: +44 7480 789987

🕘 Customer Service Hours:
Monday to Friday, 9:00 – 17:00 (UTC+01:00)

We aim to respond to all enquiries within 1 business day.